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Bodystocking Shopping Information

Information

Call us on 01305 826055 for assistance.

Order before 2:30pm on a weekday and your order will be despatched the same day.
Despatched within 24 hours (excl weekends and Bank Holidays)

As we only show what we have in stock, some products may dissappear temporarily. We do aim to replenish stocks as quickly as possible.

Packaging

All parcels sent within the UK and EU are sent in plain packaging with no mention of contents.
International parcels have to be sent with a Customs Declaration sticker attached which will describe the contents as "Clothing".

Address labels will have a Return to Sender address of 'The Bainbridge & Boston Co Ltd.'

Postage and Delivery

FREE UK DELIVERY for orders of £20.00 and over!
Orders with a value of less than £20.00 have a postage charge of £2.50 added.

We only sell from stock, and so depending on the time of day you place your order, it will either be despatched the same day, or on the next working day.

All parcels are despatched using Royal Mail with expected delivery within a couple of working days.

We offer optional Special Delivery at £7.50 for guaranteed next day delivery for the UK only. This can be requested on the Order Form when supplying your name and address details.

We accept delivery instructions on the order form and will liaise with you where necessary to ensure satisfactory delivery.

There is a Shipping Charge of £5.00 for all overseas (non-UK) orders.

Returns, Refunds and Exchanges

Refunds or exchanges will be accepted in the case of faulty or damaged items, or if the item is unopened in it's original packaging.

Due to hygenic reasons, we cannot accept returned items that have been opened without you consulting with us first. Please contact us using the Contact Form with the reason for wishing to return an item that has been opened. We understand that there are sometimes valid reasons for this. We would ask you though not to return anything that has been worn.

For undamaged returns, it is the customer's responsibility to pay the postage.

To qualify for a refund, undamaged items must be returned within 30 days of receipt.


Refunds on Offers

If you have purchased a number of items using an offer such as 2 for £15, or 3 for £25, then please be aware of the policy for refunding returns.

If you return item(s) for a refund that contributed to one of the special offers, you may end up paying the full price on the other items that you keep. In order words, you may not be refunded the full cost of the item(s) you return as the offer may no longer apply due to being invalidated by the return of 1 or more items.

Orders by Phone

We are happy to take orders by phone (01305 826055) if online ordering is inconvenient or not possible. Our opening times are between 9am and 5pm from Monday to Friday. You will need to quote the product code(s) of the item(s) you wish to order.

Ordering Online

Only when you have proceeded from the Shopping Cart to the checkout and submitted your card details or PayPal details is the order submitted and processed. At any point before that you are able to abort the order by simply leaving the website. Alternatively, you can return to the Shopping Cart and empty or change the cart if you wish to revise or remove your order.


Making Payment

All major credit and debit cards are accepted, along with PayPal, and all transactions are processed through a secure server. In the case of Credit and Debit Cards, we use PaymentSense, one of the UK's largest Merchant Service Provider.

For further re-assurance of the care we take over your privacy and data security please refer to our Privacy Policy.